Focus on Business - Help & Support
Focus on Business places huge emphasis on customer service. As your partner we build and support our relationship based on trust, respect and mutual understanding.
Our support team is here to ensure that our clients are able to utilise the full potential of their systems.
It is important to us that any issues are dealt with promptly, correctly and efficiently and
we have designed this eService Portal to achieve this aim.
eService Portal
In this area clients can create, amend and review support cases.
It provides a simple way to log and manage cases as well as reviewing how cases are progressing.
If you don't have a login or have mislaid your details, please email support@focusonbusiness.co.uk
eService Portal
Supported Products*
- MS Dynamics CRM
- Sage CRM
- GoldMine
- HEAT
- QuoteWerks
- MS SharePoint Server
- MS SQL Server
- Focus Integration Tools (FIT)
- Custom Developments
(* Dependent on contract)
read more
System Support*
We offer a basic Network support package for those customers who utilise one of our CRM solutions.
This additional service provides the peace of mind that your server and network infrastructure will
continue to enable you to leverage your investment to its full potential.
(* Additional cost applies)
request information
Do you require support?
If you require support and have a valid support contract with us,
please use the eService Portal to log a case and a team member will address it.
If your issue is of an urgent nature, please call us on 0845 2300 447.
Organisations that do not have a support contract can also call on 0845 2300 447
and ask for non contract support.
eService Portal
Useful Support Links